CARESHIP

End User License Agreement

Operated by Oneloop Inc. (a Delaware corporation), doing business as Careship

Effective Date: May 31, 2026

This End User License Agreement (“EULA”) is a binding agreement between Oneloop Inc., a Delaware corporation doing business as Careship (“Oneloop,” “Careship,” “we,” “us,” or “our”), and the individual or entity that accesses or uses the Careship software, including the Ela artificial intelligence agent, embed scripts, applications, and related software (collectively, the “Software”).

This EULA supplements and is incorporated into our Terms and Conditions. If there is a conflict between this EULA and the Terms and Conditions regarding the license to the Software, this EULA controls. By accessing or using the Software, you agree to this EULA. If you do not agree, do not use the Software.

1. License Grant

Subject to your continuous compliance with this EULA and the Terms and Conditions, and your payment of applicable fees, Oneloop grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Software solely for your internal business operations as a direct primary care practice or healthcare provider during your active subscription term.

This license includes the right to embed the Careship script on websites that you own or are authorized to operate, solely to enable the Software for your own practice.

2. Reservation of Rights

The Software is licensed, not sold. Oneloop and its licensors retain all right, title, and interest in and to the Software, including all intellectual property rights, the Ela agent, models, prompts, designs, source and object code, and documentation. No rights are granted except as expressly stated in this EULA. All rights not expressly granted are reserved.

3. License Restrictions

You will not, and will not permit any third party to:

Copy, modify, adapt, translate, or create derivative works of the Software.
Reverse engineer, decompile, disassemble, or attempt to derive the source code, models, or underlying structure of the Software, except to the limited extent applicable law expressly permits despite this restriction.
Rent, lease, lend, sell, sublicense, distribute, host, or otherwise make the Software available to any third party, including through any service bureau or time-sharing arrangement.
Remove, alter, or obscure any proprietary notices, branding, or AI disclosures.
Use the Software to develop, train, or improve any competing product, model, or service.
Access the Software to benchmark or to build a substantially similar product.
Circumvent or disable any security, usage, rate, or access controls.
Use the Software in violation of the Acceptable Use Policy, applicable law, or the Terms and Conditions.
Use automated means to scrape, extract, or harvest data from the Software except through features we provide.

4. The Ela AI Agent

The Software includes Ela, an artificial intelligence agent that interacts with your website visitors and callers. You acknowledge and agree that:

Ela produces automated, machine-generated output that may be inaccurate, incomplete, or unsuitable for a particular situation.
You are responsible for configuring Ela, including any knowledge base, links, and instructions you provide, and for supervising its operation within your practice.
You must permit Ela to disclose that it is an artificial intelligence agent to Members, and you will not configure or instruct Ela to present itself as a human or to suppress required disclosures. This obligation is governed by the AI Disclosure Policy.
Ela does not provide medical advice and must not be relied upon for clinical, diagnostic, or treatment decisions.

5. Customer Content and AI Output

You retain ownership of the content, data, and configurations you provide to the Software (“Customer Content”). You grant Oneloop a non-exclusive, worldwide, royalty-free license to host, process, transmit, and display Customer Content as necessary to provide and improve the Software, as described in the Privacy Policy.

As between you and Oneloop, and to the extent permitted by law, output generated by Ela specifically for your account in response to your configuration and inputs (“Output”) is made available for your use in operating your practice. You are responsible for reviewing Output before relying on it. Oneloop makes no claim of ownership over your Customer Content, and you make no claim of ownership over the underlying Software, models, or any general improvements derived from aggregated, de-identified usage.

6. Third-Party and Open-Source Components

The Software may incorporate third-party or open-source components, including services from Anthropic, Amazon Web Services, Twilio, ElevenLabs, and Stripe. Such components remain subject to their own licenses and terms, and your use of features that rely on them is subject to those terms. Oneloop is not responsible for third-party components beyond integrating them in good faith.

7. Updates and Changes

Oneloop may update, patch, enhance, or modify the Software at any time. Updates are governed by this EULA unless accompanied by separate terms. We may add, change, or remove features and are not obligated to maintain any particular feature. We may also discontinue the Software as described in the Terms and Conditions.

8. Fees and Subscription

Use of the Software requires an active subscription and payment of applicable fees as described in the Terms and Conditions, including the no-refund policy. Your license is contingent on payment. Non-payment may result in suspension or termination of your license.

9. Confidentiality

The Software, its features, and any non-public information disclosed by Oneloop constitute confidential information. You agree not to disclose such information and to use it only as permitted under this EULA. This obligation survives termination.

10. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONELOOP DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SOFTWARE OR AI OUTPUT WILL BE ACCURATE, ERROR-FREE, SECURE, OR UNINTERRUPTED. YOU ASSUME ALL RISK ARISING FROM USE OF THE SOFTWARE AND ANY RELIANCE ON AI OUTPUT.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ONELOOP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATING TO THE SOFTWARE OR THIS EULA. ONELOOP’S TOTAL AGGREGATE LIABILITY UNDER THIS EULA WILL NOT EXCEED THE GREATER OF THE FEES PAID BY YOU IN THE THREE MONTHS PRECEDING THE CLAIM OR ONE HUNDRED U.S. DOLLARS (US$100). THESE LIMITS ALIGN WITH AND DO NOT EXPAND THE LIMITATIONS IN THE TERMS AND CONDITIONS.

12. Indemnification

You agree to defend, indemnify, and hold harmless Oneloop and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses, including reasonable attorneys’ fees, arising from your use of the Software, your Customer Content, your violation of this EULA or applicable law, your input of Protected Health Information in violation of the Terms and Conditions, or your failure to obtain any required Member consent.

13. Term and Termination

This EULA is effective until terminated. It terminates automatically if you breach any term. We may suspend or terminate your license at any time as described in the Terms and Conditions. Upon termination, you must immediately cease all use of the Software and remove any embed scripts from your websites. Sections that by their nature should survive, including Sections 2, 5, 9, 10, 11, 12, and 14, will survive termination.

14. Governing Law and Disputes

This EULA is governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. The dispute resolution, binding arbitration, and class action waiver provisions of the Terms and Conditions apply to this EULA and are incorporated by reference.

15. General

This EULA, together with the Terms and Conditions and incorporated policies, is the entire agreement regarding the Software. If any provision is unenforceable, the remainder stays in effect. Our failure to enforce a provision is not a waiver. You may not assign this EULA without our consent; we may assign it freely. We may revise this EULA, with material changes posted with an updated effective date.

16. Contact

Oneloop Inc., doing business as Careship

Email: hello@careshiphealth.com

Phone: +1 323 310 1076

Frequently asked questions

Built on world class architecture.
Modern. Fast. Secure.

What problem Ela is solving?

After google or social search, your visit always either call you or check your website — Ela handles both channels for you.Capture visitors in those critical first seconds, turning browsing into instant engagement—and engagement into immediate membership.

Simply connect Ela to your phone number and website — it engages visitors, answers calls, explains your DPC, builds trust, and sells memberships. Every lead is tracked, drop-offs get callbacks, and no opportunity is lost — delivering a hands-free growth engine that keeps your panel full.

How does Ela score against other agents?

We compared Ela againts the best specialised as well as generic agents out there and Ela showed a 17% higher impact than other agents.

Check the test results

How Ela works?

Ela integrates into your website and starts engaging with your members in minutes. Sign up on careshiphealth.com, setup Ela & add the embed code to your website. You can simply email the code to your technician too.

Can I personalise Ela?

Yes. Ela is a first customisable agent created for healthcare. Ela can fetch your website links. You can also upload additional knowledge base and let Ela respond the way you want.

How does Ela pricing work?

We offer simple pricing of $49 per seat per month for our Ela Suite. We offer pay as you go pricing for omni channel outreach and Ela’s outcomes.

What's the foundation model for Ela?

Ela is built on most advanced anthropic model – Claude Sonnet 3.5 and gets upgraded to 3.7 as required. Its hallucination free and understand the context and content with precision.

I use Hint for memberships. Will Ela replace that?

No. Ela smart tiles also support adding external links. You can add your membership links so that all your links are in one place for your website visitors. That way you have also enjoy the power of Ela’s instant engagement and lead collection engine. Ela gives you complete freedom to configure your external links so that you can enjoy both – the goodness of hint memberships as well as the warmth of AI assistance.

What if I use another lead management system. Will Ela replace that?

No. Keep Ela as your website instant engagement assistant. Every month download the leads collected by Ela and upload it to your core lead management tool. No restrictions.

I already use Spruce for patient communication. Will Ela replace that?

No. Ela doesn’t mandate any replacement. Using Ela’s other mods like communication, tasks etc is not mandatory. Ela can continue to be your instant engagement agent for website visitors while keeping your freedom to use any other tool intact.

Does Ela offer a free trial?

Yes we do offer 90 day free trial for our early co-pilot users. For anyone joining after, we will continue to offer a 15 day free trial.

Can I import or export data from Ela?

Yes! Getting your existing data in or out is easy. Simply export your existing customers to a .csv file and import them within a couple of clicks. Same for the exports. Enjoy your freedom.

Careship is an all-in-one DPC growth engine

Ela runs acquisition, conversion, onboarding, payments, and outreach in one flow. Capture website visitors & incoming callers in those critical first seconds, turning browsing into instant engagement—and engagement into immediate membership.