CARESHIP

Cookie Policy

Operated by Oneloop Inc. (a Delaware corporation), doing business as Careship

Effective Date: May 31, 2026

This Cookie Policy explains how Oneloop Inc., doing business as Careship (“Oneloop,” “Careship,” “we,” or “us”), uses cookies and similar technologies on our websites and the Platform. It should be read together with our Privacy Policy, which it forms part of.

1. What Cookies Are

Cookies are small text files placed on your device when you visit a website. They help the site function, remember your preferences, keep you signed in, and understand how the site is used. Similar technologies include local storage, pixels, and tags, which we refer to together with cookies in this Policy.

2. Types of Cookies We Use

Category	Purpose
Strictly Necessary	Required for the site and Platform to function, including authentication, session management, security, and load balancing. These cannot be switched off in our systems.
Functional	Remember your preferences and settings to provide a more personalized experience, such as language or saved choices.
Analytics	Help us understand how visitors use our site so we can measure and improve performance, reliability, and usability. This data is aggregated where possible.

3. First-Party and Third-Party Cookies

Some cookies are set by us directly (first-party). Others may be set by third-party services we use for analytics or infrastructure. Those third parties process data under their own policies. We do not use cookies to sell your personal information.

4. How Long Cookies Last

Session cookies are temporary and are deleted when you close your browser.
Persistent cookies remain on your device until they expire or you delete them, and help us recognize you on return visits.

5. Your Choices

You can control and manage cookies in several ways:

Most browsers let you refuse or delete cookies through their settings. Refer to your browser’s help pages.
Disabling strictly necessary cookies may cause parts of the site or Platform to stop working.
Where required by law, we will request your consent for non-essential cookies through a banner or settings control.

Because there is no universally adopted standard, our sites may not respond to browser “do not track” signals at this time. We will update this Policy if that changes.

6. Changes to This Policy

We may update this Cookie Policy from time to time. Material changes will be posted with an updated effective date. Your continued use of our site after changes take effect constitutes acceptance.

7. Contact

Questions about this Cookie Policy may be directed to:

Oneloop Inc., doing business as Careship

Email: hello@careshiphealth.com

Phone: +1 323 310 1076

Frequently asked questions

Built on world class architecture.
Modern. Fast. Secure.

What problem Ela is solving?

After google or social search, your visit always either call you or check your website — Ela handles both channels for you.Capture visitors in those critical first seconds, turning browsing into instant engagement—and engagement into immediate membership.

Simply connect Ela to your phone number and website — it engages visitors, answers calls, explains your DPC, builds trust, and sells memberships. Every lead is tracked, drop-offs get callbacks, and no opportunity is lost — delivering a hands-free growth engine that keeps your panel full.

How does Ela score against other agents?

We compared Ela againts the best specialised as well as generic agents out there and Ela showed a 17% higher impact than other agents.

Check the test results

How Ela works?

Ela integrates into your website and starts engaging with your members in minutes. Sign up on careshiphealth.com, setup Ela & add the embed code to your website. You can simply email the code to your technician too.

Can I personalise Ela?

Yes. Ela is a first customisable agent created for healthcare. Ela can fetch your website links. You can also upload additional knowledge base and let Ela respond the way you want.

How does Ela pricing work?

We offer simple pricing of $49 per seat per month for our Ela Suite. We offer pay as you go pricing for omni channel outreach and Ela’s outcomes.

What's the foundation model for Ela?

Ela is built on most advanced anthropic model – Claude Sonnet 3.5 and gets upgraded to 3.7 as required. Its hallucination free and understand the context and content with precision.

I use Hint for memberships. Will Ela replace that?

No. Ela smart tiles also support adding external links. You can add your membership links so that all your links are in one place for your website visitors. That way you have also enjoy the power of Ela’s instant engagement and lead collection engine. Ela gives you complete freedom to configure your external links so that you can enjoy both – the goodness of hint memberships as well as the warmth of AI assistance.

What if I use another lead management system. Will Ela replace that?

No. Keep Ela as your website instant engagement assistant. Every month download the leads collected by Ela and upload it to your core lead management tool. No restrictions.

I already use Spruce for patient communication. Will Ela replace that?

No. Ela doesn’t mandate any replacement. Using Ela’s other mods like communication, tasks etc is not mandatory. Ela can continue to be your instant engagement agent for website visitors while keeping your freedom to use any other tool intact.

Does Ela offer a free trial?

Yes we do offer 90 day free trial for our early co-pilot users. For anyone joining after, we will continue to offer a 15 day free trial.

Can I import or export data from Ela?

Yes! Getting your existing data in or out is easy. Simply export your existing customers to a .csv file and import them within a couple of clicks. Same for the exports. Enjoy your freedom.

Careship is an all-in-one DPC growth engine

Ela runs acquisition, conversion, onboarding, payments, and outreach in one flow. Capture website visitors & incoming callers in those critical first seconds, turning browsing into instant engagement—and engagement into immediate membership.