The family called
at 11pm.
Did you answer?
Oumi is your facility's always-on admissions voice. It greets every inquiry, answers every question, and books the tour, before your competitor even knows they called.
The problem
Families searching for long-term care
are not shopping.
They are hoping someone will help them.
You do not lose families because your care is bad. You lose them because your admissions process is not built for the moment they are in. That moment is fragile. It is emotional. It is often a crisis. And it happens whenever it happens, not during your office hours.
How it works
Six things Oumi does before your
team arrives Monday morning.
It listens first.
Oumi does not launch into a script. It understands whether the family needs memory care or assisted living, respite or permanent placement. Every inquiry is different. Oumi treats it that way.
It builds confidence.
Families need to trust your facility before they walk through the door. Oumi introduces your services and makes them feel like they called the right place.
It captures intent.
Not just name and number. Urgency level, care type, financial situation, what matters most to the family. Your team gets context, not just a contact.
It books the tour.
The single most important conversion in LTC admissions. Oumi closes it live, in the conversation, before the family hangs up. No callback required.
It creates the task.
Your team member gets an assigned lead with full notes the moment the conversation ends. The right person. The right context. Nothing dropped.
It works everywhere.
Website chat, phone call, contact form. Wherever the inquiry starts, Oumi is there. One consistent voice across every channel.
For your team
Every lead lands with a name,
a need, and a next step.
Oumi does not just capture leads. It organizes your team around them. Every inquiry is assigned automatically. Tasks are created. Notes are complete. Your coordinator walks in Monday already ahead.
- Lead assignment. Every inquiry goes to the right team member automatically.
- Intent tagging. Urgency, care type, financial situation. All captured.
- Task creation. Follow-up tasks created before your team knows the lead came in.
- Conversation record. Full transcript before the first human touchpoint.
- Tour confirmation. Booked and confirmed. Directly in your calendar.
The business case
One missed inquiry per week.
You already know the number.
Oumi does not sleep. It does not take weekends. It does not go on vacation during the holidays when families are most desperate and most likely to make a decision.
Oumi active — 24 hours, 7 days
per week
gone before Monday
every year
you know this number
Intelligent routing
Multi-department facility?
Oumi knows who to call.
Memory care leads go to your memory care coordinator. Skilled nursing to your clinical team. Respite to the right person. No confusion. No delay. No wrong queue.
Intelligent department routing is coming. Join the waitlist to be first.
Join the waitlistThe difference
This is not a chatbot.
Families feel the difference immediately.
See Oumi handle
a real inquiry.
No deck. No slides. We show you Oumi working on a facility exactly like yours. Fifteen minutes. You will know immediately.
Book a Live DemoNo commitment. No sales pressure. Just Oumi, working.